1. We may collect personal information about you from sources including:

a) when you contact us with an enquiry or in response to a communication from us;
b) from publicly available sources such as the electoral roll;
c) when you agree to buy a product/service from us.

2. We will use your personal information for purposes including:

a) to help provide quotations, administer your policy and for compliance reviews where we have a duty to do so. We may transfer our rights and duties under any agreement in the execution of your business;
b) to write, telephone or e-mail you with details about products and services which we provide ourselves to customers, and which we think could be of particular value to you. These could include improved premium rates, special offers and customer satisfaction research. If you do not want this type of contact, please write to us at St Marks, Chapel Ash, Wolverhampton WV3 0TZ. Alternatively you can e-mail us at info@torquilclark.com at any time to change your preferences;
c) to help administer accounts, products and services for which you are a customer;
d) to help detect fraud or loss;

3. Information you supply may be used by companies who provide services to us for the purpose of administering and processing your application/account. We will never make your details available as part of a mailing list to any third parties for their marketing purposes. If you ask, we will tell you what information we hold about you and provide a copy in line with the Data Protection Act. (We reserve the right to make the appropriate statutory charge) You should let us know if you think any information we hold about you is inaccurate so that we can correct it. We will store your details on computer, but will not keep them longer than necessary. We take appropriate steps to ensure that personal data is held safely on our servers, with security systems preventing unauthorised access.

Telephone Calls

For our joint protection and for staff training, some calls may be recorded and/or monitored. This is in case we need to check we have carried out your instructions correctly and to help improve our quality of service.

Website Content

This site is the property of Torquil Clark Holdings Ltd. None of the data or content found within the site may be reproduced, republished, distributed, posted, sold, transferred, or modified without express permission of Torquil Clark Holdings Ltd.

Cookies

"Cookies" are small files that are saved to your computer, and help to personalise services and record information about your visit on our website. We use this data in order to improve the service we give you. Our cookies are generally set to last for 30 days, but you may delete or block cookies with your browser settings if you so wish.

External Links

Where we link to external websites (other than sites owned by companies within the Torquil Clark Holdings Ltd. group), Torquil Clark Holdings Ltd. cannot be responsible for the content of such sites.